Tip: click a category bar or status slice to set it as a filter for every tab. Data starts 1/1/2025.
Requests over time monthly · created vs. closed
Time-to-close trend days · by month closed · median & mean
By status
Top categories
By category click a bar to filter
Reported ▾
Category
Summary
Address
Dept
Status
Days to close
Each category, how many requests it generated, the share closed, and days to close shown as median / mean / max.
Category
Total
Closed
% closed
Days to close (median / mean / max)
How the City handles requests: how fast they acknowledge and resolve, and two
behaviours worth watching — requests acknowledged then left without a real staff reply, and
requests closed and archived almost immediately (which blocks residents from reopening or commenting).
"Who" on status changes is inferred from the staff member acting at that time.
Timing metrics in days
Metric
Median
Mean
Max
# tickets
Time to acknowledge / first staff reply / close are measured from when each
request was created. Close→archive is poll-observed (day resolution) and only covers tickets archived since tracking began.
Created vs. closed by month
Acknowledged, then silent no substantive staff reply within
days
Reported
Category
Summary
Acknowledged
Days since ack
Status
Closed & quickly archived archived within
hours of closing
Measured from when we first observe the archive, so it reflects
tickets archived after tracking began; older tickets archived before then show “—”.
Reported
Category
Summary
Closed
Close→archive
Comments (staff/res.)
Requests by the department that handled them (whoever acknowledged or closed the
ticket, matched to the City staff directory). Click a department to see individual staff activity.
Department/employee attribution is inferred from who acted on each ticket.
Department
Tickets
Ack days (med / mean / max)
Resolve days (med / mean / max)
Archived
Fast-archived (≤24h)
Employee
Acknowledged
Closed
Comments
Total actions
Tickets
Who's most active in GilroyConnect. Anonymous submissions are excluded from the
name lists (they're counted in the totals above).